TWO MEN AND A TRUCK® has always focused on training its employees with the latest techniques, the best available equipment and to treat everyone as you would want your grandmother to be treated - THE GRANDMA RULE®.
Before a new franchisee can open a location, he or she must go to Lansing, Michigan in the United States and be trained for two weeks by the management and Home Office staff through STICK MEN UNIVERSITY®. Training elements covered include:
Training takes place in a two-storey home that was built inside the TWO MEN AND A TRUCK® /INTERNATIONAL, Inc. headquarters. During the house training, trainees are taught how to manoeuver, wrap, pack and load items like a grand piano, a china cabinet filled with breakables, glass tables, a washer and dryer and a big-screen television. There's a bulky bedroom set and a home office. Trainees are expected to be able to recognise any possible obstacles, and empty the house as quickly and efficiently as possible.
Although franchisees won't be moving furniture as part of their daily routine, the objective of this training program is to educate our franchisees to become experts on all aspects of the business. In turn they use this knowledge to manage their business and train their staff on proper packing and moving techniques designed to exceed our customers' expectations.
STICK MEN UNIVERSITY® offers online classes that cover everything from marketing tactics to making accurate estimates throughout the year. The customer is TWO MEN AND A TRUCK®'s No.1 priority. Training classes are regularly being improved to make sure we are providing the best service available.
STICK MEN UNIVERSITY® trainers host regional management training courses throughout the year and a two-day frontline staff conference in Lansing.
TWO MEN AND A TRUCK® regularly evaluates and upgrades its training programs and develops new programs to offer ongoing training and support to new and existing franchisees. TWO MEN AND A TRUCK® franchisees enjoy the benefits of: